Shipping & Delivery

Tracking Packages

Tracking numbers are emailed to the address you entered when the order was placed or the main email address on your SEXINLAGOS Store Account, as soon as the package leaves our office.

Tracking numbers are not available for In-store Pickup.

Shipping Rates and Times

Shipping rates can be calculated after entering your specific shipping details during the checkout process. After confirming the shipping address detail, you will be provided all available shipping options and their respective prices based upon the address provided and the contents of your cart.

Estimated shipping costs may also be obtained by contacting SEXINLAGOS. Please note that the most accurate shipping quotes will be obtained via our online store and that any information provided via SEXINLAGOS staff, unless part of a formal quote, is solely an estimate and is subject to change without notice

PO Boxes

As a general rule, orders cannot be shipped to PO boxes. Exceptions can be made on a case by case basis.

Non-Delivery, Damage and Insurance Investigations

It is the responsibility of the purchaser to track and verify the delivery of products purchased from SEXINLAGOS. If the tracking information indicates an issue or if the package has not been received within 30 days of shipment, you must contact SEXINLAGOS. We will work with our shipping providers and provide details directly to you once available. Some investigations can take up to a month to conduct based upon the cause of delay and the carrier of shipment. Please understand that we have no control over delay times, especially those caused by Customs or other government involvement.

It is the responsibility of the receiver to notify us immediately upon identification of possible tampering with or damage to a package. If you receive a damaged or opened package, you must also report this immediately to the carrier delivering the package. If the package was delivered in your absence, contact the courier immediately upon identification of an issue and make sure to note any case/reference number they provide. Also, please take digital photos of the condition of the box and/or it’s contents immediately and contact us with the specific details. SEXINLAGOS will make every attempt to initiate and process an insurance claim on your behalf, however, we cannot guarantee a claim will be successful. Due to the delays and uncertainty of insurance claim processing, we will be unable to ship replacement parts until claim is closed and monies received. If there is an urgent need for an item, the customer must purchase a new item and SEXINLAGOS will refund the original purchase price upon receipt of reimbursement from the Shipping company

If SEXINLAGOS is not notified of failure to deliver a package within 30 days, it is assumed that the customer has received the package. After 30 days from shipment, due to courier tracking limitations, we have no resources available to locate the package and will be unable to assist you. Please avoid this problem by keeping close contact with SEXINLAGOS if you suspect your package has been misplaced/lost/stolen.

International Shipping

Please contact us

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable products

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your account or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Information Verification & Suspected Fraud

During our verification process, we may contact you via telephone, email or direct mail. We may also contact the credit card company, issuing bank or obtain additional information from third-party sources. If the information provided does not coincide with information on file, if you do not respond to our emails or phone messages regarding pending order, or there is reason to believe that the card is being used fraudulently, we will cancel the order immediately and request that it be re-entered using verifiable information.

If you have reason to believe that your card may have been used fraudulently for purchase of merchandise from
SEXINLAGOS
please contact us directly and we will work with you to verify the validity of a charge and if necessary, assist in the process of reporting fraud to your Credit Card issuer.

If it is determined that customer information is being used fraudulently, we will cooperate to the fullest extent with law enforcement agencies.

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Altéist

The magazine for the culture